Terms and conditions
Please find set out below the terms and conditions (Terms) upon which Emma Louise Wedding Planner we provide its wedding planning services. Please read these Terms carefully and ensure you understand the same. They tell you who we are, how we will provide our services, how you and we may make changes or end the contract, what to do if there is a problem and other important information. If there are any Terms you don’t understand, please do not hesitate to contact us and we will provide clarification.
1. About us
1.1 We are Emma Louise Wedding Planner. Our registered office is at 39 Heol Stradling, Coity, CF35 6AN.
1.2 You can contact us by telephoning us on 07445276667 or by e-mailing us at
1.3 When we need to contact you we will telephone you or write to you using the email or postal address you supply when you place your order. You must inform us if there is any change in your contact details.
2 . Our Services
2.1 The services (Services) you have asked us to supply are detailed in the attached booking form (Booking).
2.2 It is important you consider your Booking carefully before placing your order. You are responsible for notifying us if you think there is a mistake or require any changes to it. We will confirm any changes in writing to avoid any confusion between us.
2.3 We will provide the Services in accordance with the Booking (subject to any changes agreed in accordance with these Terms) and in doing so will exercise reasonable skill and care.
2.4 In the provision of the Services, goods and services may be provided by third party suppliers. Whilst we use all reasonable endeavour to recommend only reputable suppliers, you are responsible for determining the suitability of any third party suppliers we recommend. You will enter Into a direct supply contract with any third party suppliers and we shall have no responsibility for the services or the products they will be supplying or any delay in their supply. Any complaint or action you may have against such third party supplier must be made to that third party supplier directly.
2.5 If in the provision of the Services we agree to hire to you any of our wedding products, such products at all times remain our property. On entering into this contract you will be required to pay a refundable deposit of £100 to cover any potential damage to our property. You are responsible for any damage to our property by you or your guests. In the event of our property being damaged, we will inform you of the cost of the damage. We may deduct such amount from your deposit and we will return any balance within 7 days after the date of your wedding. If the damage caused exceeds £100, we will invoice you for the balance due and you will make payment within 7 days of the date of our invoice.
2.6 If our performance of the Services under this contract is delayed by an event outside our control (which shall include but not be limited to any pandemic or epidemic) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract. You will in the circumstances be charged for any Services provided before the end date of the contract but receive a refund for any part of our Service you have paid for and we have not yet performed.
3. Your right to make changes
3.1 If you wish to make any change to the Services please contact us.
3.2 We will let you know if the changes you have requested are possible. If they are possible, we will let you know about changes to our charges, the timing for delivery or anything else which would be necessary as a result of your requested change. We will ask you to confirm whether you wish to go ahead with the change.
4. Our right to make changes
4.1 We reserve the right to make any changes to the Services which are necessary to comply with applicable laws, comply with health and safety requirements, to implement any technical adjustments or improvements or which do not materially affect the nature or quality of the Services and we will notify you of such changes.
4.2 If we have to make a significant change to the Services due to circumstances beyond our control we will discuss the change with you. If you are unhappy to proceed with the change, you may then contact us to end the contract. You will in the circumstances be charged for any Services provided before the end date of the contract but receive a refund for any part of the Services you have paid for and we have not yet performed.
5. Your obligations
5.1 To enable us to provide the Services you will:-
5.1.1 provide us with such information as we require to enable us to perform our obligations under this contract. You will provide such information in a timely manner and will ensure all such information is complete and accurate;
5.1.2 cooperate with us at all times in relation to the delivery of the Services;
5.1.3 provide us with clear and timely instructions;
5.1.4 if we are required to assist with catering for your wedding, you must inform us of any special dietary requirements of any of your guests;
5.1.5 ensure we are provided with such access to your wedding venue as we may reasonably require;
5.1.6 attend pre-arranged consultations with as at the times, locations and dates we agree. If you are unable to attend a consultation you must provide us with not less than 24 hours prior notice. If you fail to provide this notice, you will be charged for the consultation;
5.1.7 adhere to any timings we agree for the events of your wedding day.
5.2 If we cannot perform our obligations under this contract or we are delayed in doing so because you have not complied with your obligations set out in these Terms:-
5.2.1 we may suspend the Services until such time as you have complied with your obligations;
5.2.2 we will not be responsible for any delay in the supply of our Services or any additional costs you may incur as a consequence;
5.2.3 you may be charged additional charges to cover any extra services or costs we incur or are required to perform;
5.2.4 we may end this contract.
6. Our Charges and Payment
6.1 Subject to any variations in our charges we agree with you pursuant to clause 3, our charges for providing the Services and our payment terms are as set out in your Booking (Charges).
6.2 We shall be entitled to charge you for any expenses we reasonably incur in providing the Services including travelling expenses, hotel costs, subsistence and associated costs.
6.3 If you do not make any payment due to us by the due date for payment we may (without affecting any of our other rights and remedies):-
6.3.1 suspend the supply of the Services with immediate effect until you have paid us the outstanding amount; and/or
6.3.2 charge interest to you on the overdue amount at the rate of 4% a year above the base rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.
6.4 Please note that if a third party has agreed to pay any part of our Charges, you remain responsible for payment of our Charges if payment is not made by that third party.
7. Our property rights
7.1 We own the intellectual property rights in or arising out of the Services including any deliverables we create in performing our obligations under this contract.
7.2 Where you require us to use any third party intellectual property rights, you will be responsible for obtaining any licence or consents required to enable us to use such intellectual property rights. You will reimburse us any damages, losses, costs or expenses if our use of such intellectual property rights is deemed to breach the rights of any third party.
8. Our liability
8.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
8.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; for breach of your legal rights in relation to goods including your right to receive goods which are of satisfactory quality, fit for any particular purpose made known to us; and defective product under the Consumer Protection Act 1987.
9. Your Cancellation Rights
9.1 Cancellation under the Consumer Contracts Regulations 2013 (CCR): if you engage our services online or via the telephone, you have a legal right to change your mind within 14 days of us confirming we will provide the Services (Cooling Off Period) and receive a full refund. However, if during the Cooling Off Period we have performed the Services you cannot change your mind, even if the Cooling Off Period is still running. If you cancel during the Cooling Off Period after we have started providing the Services, you must pay us for the Services provided up until the time you tell us you have changed your mind.
9.2 Cancellation without cause other than under the CCR: if the CCR does not apply or the Cooling Off Period has expired, you may still contact us to end this contract by giving us not less than 7 days notice. If you exercise this right to cancel, you will be required to pay for the Services provided up to the date the contract ends.
9.3 Cancellation with cause: You may end this contract at any time if you have a legal right to do so because of something we have done wrong. If you are ending the contract for this reason we will refund you for any goods or services which have not been provided or have not been provided properly. You may also be entitled to further compensation.
10. Our Right to Cancel
10.1 We may cancel this contract at any time with immediate effect by giving you written notice if:
10.1.1 you do not make payment of our Charges to us when they are due and you fail to remedy that failure within 7 days of us reminding you that payment is due. This does not affect our right to charge you interest under clause 6.3.2; or
10.1.2 you fail to comply with these Terms in any other material way and you do not remedy the failure within 7 days of us asking you to in writing; or
10.1.3 you become bankrupt or make any arrangement with your creditors or are otherwise unable to pay your debts when they fall due.
10.2 If we end the contract in accordance with clause 10.1 we will refund any money you have paid in advance in respect of any goods or services we have not provided but we may deduct from such refund or charge you reasonable compensation for the costs we will incur as a consequence of you breaking the contract.
11. If you have a problem with our services
11.1 If you have any questions or complaints about the Service, please contact us using the contact details set out above.
11.2 Nothing in these Terms will affect your legal rights. As a consumer you are entitled to certain key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.
12. How we will use your personal information
13. Other important terms
13.1 We may transfer or subcontract our rights and obligations under these Terms to another person or organisation, but this will not affect your rights or our obligations under these Terms.
13.2 Save as permitted under these Terms, no variation to these Terms shall be valid unless agreed in writing by us.
13.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
13.4 This agreement is between you and us. No other person shall have any rights to enforce any of its Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise including and for the avoidance of doubt any person who agrees to pay any part of the Price for you.
13.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
13.7 This contract is governed by English and Welsh law. you and we both agree that the courts of England and Wales will have exclusive jurisdiction.