We take protection of your personal information very seriously. It is important to us that we are transparent to our clients, prospective clients, visitors to our website, our suppliers and professional connections, regarding our collection and use of personal information.
Emma Louise Wedding Planner is a data controller and responsible for your personal data. In this policy we may be referred to as, “we”, “us” or “our”.
When we talk about personal data or personal information we are only referring to information from which an individual person can be identified. We are not referring to data where the identity has been anonymised.
Please read this policy carefully. If you have any queries regarding its contents or any personal information we may hold relating to you then please do not hesitate to contact us in one of the following ways:-
Email address: firstname.lastname@example.org
Telephone number: 07445 276667
If at any time you are unhappy with the way in which we use your personal information you have the right to make a complaint at any time to the Information Commissioner Office (ICO). We would however like the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes To This Policy
We keep this policy under regular review. This version was updated on 22/05/2023.
It is important that the personal information we hold about you is accurate and current. If the personal information changes during our relationship with you or your organisation, please contact us so we may update the personal information.
Information We Collect
We may collect, use, store and transfer different kinds of personal information about you, family members and wedding guests which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth.
Contact Data includes correspondence address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details regarding products and services you have purchased from us.
Technical Data includes internet protocol (IP) address and technology on the devices you use to access our website.
Usage Data includes information about how you use our website.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
Our website and services are not intended for children and we do not knowingly collect information regarding children.
How We Collect Your Information
We may collect personal information in the following ways:
Our website enables you to contact us with an initial enquiry. Where you use our ‘contact us’ facility we will ask you for your name, email address, telephone number and a brief summary of your enquiry.
As you interact with our website, we may automatically collect Technical Data. We collect this personal information by using cookies and other similar technologies.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You may give us Identity, Contact and Financial Data by corresponding or engaging with us in person, by post, phone, email or otherwise.
We may receive information about you from third parties e.g. your wedding venue provider.
We may collect your personal information when you engage with us on social media.
How We Use Your Personal Information
We will use the personal information we collect for the following purposes:-
to reply to any general enquiry you make and to provide you with information regarding the services we offer.
to register you as a new client.
to provide our services.
to manage our relationship with you.
to comply with our legal and regulatory obligations.
to help source and introduce you to or engage the services of third party service providers.
to deal with any feedback or complaint you may make.
to administer, develop and improve our business.
to protect our business e.g. should it be necessary to commence debt recovery actions or defend any legal claim.
to make suggestions and recommendations to you about the services we offer which may be of interest to you.
to invite you to any events we may hold or are attending which may be of interest to you.
We must have a lawful reason for processing your personal information. Most commonly, we will use your personal information in the following circumstances:
where we need to perform the contract we are about to enter into or have entered into with you.
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
where we need to comply with a legal or regulatory obligation.
where you have given your consent to process your personal information.
Change Of Purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. We will get your express opt-in consent before we contact you for marketing purposes.
You can ask us to stop sending you marketing messages at any time by contacting us by one of the contact methods stated above or by following the opt-out links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of the provision of services, your service experience or the historic supply of services.
Sharing Your Personal Information
We may need to share your personal information with:-
third party service or product providers.
public or regulatory authorities.
our professional advisers including insurers, and accountants.
third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as is set out in this policy.